The hotel group with a portfolio of more than 75 hotels in well-located Swiss destinations, ranging from scenic locations to urban hot-spots, observes a positive recognition after having implemented an online reputation management tool throughout the group.

Swiss Quality member hotels are devoted to uphold the high quality standards of their facilities and services. Supporting the efforts by dedicated staff and management of all member hotels, the group implemented a brand-customized guest opinion survey. Each guest is given the opportunity to share their experience.

All member hotels constantly monitor their reputation via a management tool. The customer’s opinions and reviews are key factors in introducing the right measures to advance their standards, which enables them to grant outstanding service. Every year, the most reputable hotels will be nominated for the Quality Hotel Award.

The users of the online review portal TripAdvisor voted 5 Swiss Quality Hotels into the top 25 hotels in Switzerland. The Hotels were awarded in the categories Top Hotels, Best Service, Best Luxury Hotel and Best Small Hotel. The quality-minded hotels are proud to recognize that the customers confirm their achievements through these independent awards.